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Return To ShopAll returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@indexfurn.com to obtain an Return Merchandise and include your proof of purchase, then
Attn: Returns
2rd Floor 533 King’s Rd
Things to note
- If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
- We might ask for the product serial number or similar, to check the item was supplied by us.
- Naturally, none of this affects your consumer rights.
What counts as proof of purchase?
You can use any of these:
- till receipt
- confirmation email
- e-receipt
- your order number.
REFUNDS
What’s your refund policy?
If you change your mind and need to return an item, simply contact us within 30 days of purchase to arrange a return for a refund. You’ll also need to make sure your item meets the following conditions:
- Unused
- In its original packaging (with the tags)
- In a resaleable condition
- With its proof of purchase.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.
If you return your item to store, we can process most refunds there and then. It may still take 5-7 days for your bank to process it into your account. If you paid by cash or gift card, you’ll be refunded in-store using the original payment method, whilst PayPal refunds can take up to 30 days.
If you return your item(s) via home collection, your refund will be processed within 14 days of receipt of the goods. It may take 5-7 days for your bank to process the money back to your account, but all refunds will be processed within 14 days.
All returned goods must be in line with our returns policy; these products will need to be unopened, unused and in their original packaging, with proof of purchase.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: